Terms of service
This website is owned and operated by Superior Render Supplies Ltd, registered in England & Wales under the registration number 10297143 and VAT registration number 252 4464 14, whose registered office is Unit E1, Threemilestone Industrial Estate, Truro, Cornwall, TR4 9LD.
1. Interpretation
1.1. "Company" means Superior Render Supplies Ltd.
1.2. "Customer" means the person or entity purchasing the Goods or Services from the Company.
1.3. "Goods" means the products supplied by the Company to the Customer as described in the order.
1.4. "Services" means the Services provided by the Company to the Customer as specified in the order.
1.5. "Contract" means the agreement between the Company and the Customer for the supply of Goods or Services, incorporating these Terms and Conditions.
1.6. "Non-Account Customer" means a Customer without an established credit account with the Company.
1.7. "Account Customer" means a Customer with an established credit account with the Company.
2. Basis of Contract
2.1. These Terms and Conditions apply to all Contracts for the supply of Goods and Services by the Company to the Customer.
2.2. Any terms and conditions proposed by the Customer are expressly excluded unless agreed in writing by a Director of the Company.
2.3. Orders are only accepted under these terms, and by placing an order with the Company, the Customer agrees to be bound by these terms.
2.4. The Company shall rely upon these Terms & Conditions for any matters of dispute.
2.5. Where applicable, these Terms & Conditions shall also apply to all interactions between the Company and the Customer.
2.6. The Company may change these terms at any time in the future without prior notice to the Customer.
3. Orders and Specifications
3.1. Orders must be placed in writing by the Customer. Verbal orders will only be accepted at the sole discretion of the Company. It is the Customer’s responsibility to check their Order Confirmation for any errors. The Company is not liable if the Customer fails to notify the Company of any errors, and any costs incurred due to such errors will be the responsibility of the Customer.
3.2. The Company reserves the right to make changes to the specifications of the Goods or Services if required by applicable laws or regulations.
3.3. Where applicable, the Company recommends getting a colour sample of a desired product before placing an order. It is the Customer’s sole responsibility to review adequate colour samples prior to ordering any coloured products. The Company accepts no liability if the colour of the product is not as expected but is within an acceptable range of the chosen colour as defined by its respective manufacturer.
3.4 It is advised that any made to order colours are ordered and made at the same time to avoid any potential variation in colour. The Company is not responsible for any minor colour variations due to orders placed at different times.
3.5 If the colour received is not as the Customer ordered, they must notify the Company before using the product. The Company is not responsible for any cost incurred due to the Customer applying an incorrectly coloured product.
3a. Ordering Goods in Branch
3a.1. A Contract will only be formed between the Company and the Customer when a formal Sales Invoice or similar Order Confirmation document is provided, and if the Company requires upfront payment, once the Goods have been paid for in full and cleared funds.
3a.2. For the avoidance of doubt, a Sales Quote or any other document that is not a formal Sales Invoice or Order Confirmation, does not establish a Contract between the Customer and the Company.
3b. Ordering Goods Online
3b.1. Orders can be placed through the Company's website by following the buying process. The Customer is responsible for ensuring that the selected Goods meet their requirements before submitting an order.
3b.2. After placing an order and completing the payment process, the Customer will receive an email acknowledgement. This is not considered a formal Order Confirmation and does not establish a Contract.
3b.3. A Contract will only be formed when the Customer receives a formal Sales Invoice from the Company.
3b.4. The Company reserves the right to cancel or reject any order at its discretion without providing a reason.
3b.5. The Companies website inventory is not live so items may appear as in stock online but may no longer be available for immediate dispatch.
3c. Ordering via Telephone
3c.1. Customers may place orders over the phone, but it is their responsibility to verify the accuracy of the Order Confirmation. The Company is not liable for any errors if the Customer fails to notify the Company of such errors. Any costs incurred due to errors not reported by the Customer, will be the Customer’s responsibility.
3d. Ordering via Email
3d.1. Orders placed via email are subject to confirmation. The Customer must review the Order Confirmation for any inaccuracies. The Company is not responsible for errors if the Customer does not notify the Company of any discrepancies in the Order Confirmation, and any resulting costs will be borne by the Customer.
4. Price and Payment
4.1. The price of the Goods or Services shall be as stated in the Company's quotation or as otherwise agreed in writing. Prices exclude VAT, which will be charged at the prevailing rate.
4.2. Payment terms vary between Non-Account Customers (payment due immediately) and Account Customers (payment per the respective account agreement).
4.3. Payments for orders exceeding £1,000 must be made via cash or BACS transfer. Any deviation of this will be at the sole discretion of the Company and may be subject to additional processing fees.
4.4. For card payments that are not 3D secure, the Company may request a BACS transfer and reserves the right to refuse the order, refunding any amounts paid.
4.5. The Company may schedule deliveries while awaiting payment, but Goods will only be released upon receipt of cleared funds. If payment is not received 48 hours before delivery, the Company reserves the right to cancel the delivery or order without liability.
4.6. Overdue payments will incur interest at a rate of 8% above the Bank of England base rate, accruing daily until payment is made in full.
4.7. Quotations provided to Customers are valid for 14 calendar days unless stated otherwise, or if the Company faces immediate price increases on Goods or Services, in which case the Company reserves the right to adjust the quoted prices accordingly.
4.8. Where a Customer has set prices, such prices are subject to alteration at any time without notice.
4.9. For Account Customers, payment is due within their agreed payment terms as specified in the account agreement, starting from the date of the Sales Invoice.
4.10. Account Customers are required to pay via BACS transfer. If the Company agrees to accept a card payment, an additional processing fee may apply.
4.11. The Company reserves the right to employ a professional debt collection agency or solicitor to recover any outstanding payments. The Customer shall bear responsibility for all costs incurred from the use of such Services, which will be added to the outstanding balance. Once a debt collection agency is engaged, all further communications concerning the debt will be handled directly between the Customer and the agency, which will collect both the outstanding amount and any associated fees on behalf of the Company. Interest on overdue amounts will continue to accrue at the rate outlined in clause 4.6.
4.12. When it becomes necessary to engage a debt collection agency or solicitor to recover outstanding payments, we will provide only the minimum amount of Customer data required for the agency to perform their duties. All data will be transferred securely in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The debt collection agency or solicitor is required to handle this data in strict confidence and solely for the purpose of recovering the outstanding debt.
5. Delivery of Goods
5.1. The Company will deliver the Goods to the address specified by the Customer in the order.
5.2. Delivery dates are approximate, and the Company is not liable for delays.
5.3. Risk in the Goods passes to the Customer upon delivery; however, title remains with the Company until full payment is received.
5.4. The Company is not liable for damages to Goods once dispatched via external haulage companies.
5.5 The Company recommends that any trade work is booked only once Goods have been received in full and assessed for defects. The Company accepts no liability for losses incurred where trade work has been arranged prior to delivery of Goods.
5.6 All palletised deliveries sent via third-party hauliers are subject to kerbside delivery only (Please see Shipping Policy for further details).
6. Inspection, Returns, and Cancellations
6.1. Inspection and Returns
6.1.1. The Customer must inspect the Goods upon receipt and notify the Company of any defects within 24 hours.
6.1.2. Goods may only be returned with prior written consent, in their original condition and packaging, and may be subject to a restocking fee of up to 20% for Cash/Card refund or up to 10% for a store credit. Store credits expire after 12 months and are the customers responsibility to manage.
6.1.3. Special order, customised items, and non-standard stock items are non-returnable and therefore non-refundable.
6.1.4. We do not accept returns on any bagged products. Bagged products are classified as perishable Goods and therefore exempt from the Consumer Contracts Regulation 2014.
6.1.5. Returns are accepted within 14 calendar days from receipt providing Goods are unused and in original packaging. Returns not meeting these criteria may be rejected.
6.2. Order Cancellations
6.2.1. Orders can only be cancelled before dispatch. Post-dispatch cancellations are treated as returns per clause 6.1.
6.2.2. Cancellations of customised orders are only possible if modifications have not yet been made.
6.2.3 Cancellation of special-order items, that have already been placed with the respective manufacturer, will only be accepted if authorised by the manufacturer. Where such a cancellation is rejected by the manufacturer, the Company shall offer no refund or compensation.
6.2.4. Cancellations may incur a 10% processing fee.
6.3. Damaged or Faulty Goods
6.3.1. Damaged deliveries must be signed for as damaged with the courier, and photo evidence is required.
6.3.2. Claims for faulty Goods must be made before use, and liability is limited to replacement.
6.3.3. Claims for faulty Goods shall be resolved in conjunction with their respective manufacturer. The Company shall not be liable for any losses incurred due to the use of defective Goods. In all cases of defective or faulty Goods, ultimate responsibility of rectification lies with the manufacturer, not the Company.
6.3.4. In the event of damaged or faulty Goods, The Company reserves the right to decide whether to provide a replacement or issue a refund. Refunds will only cover the cost of the Goods and will exclude any shipping charges.
6.3.5. If a Customer reports a faulty or damaged product, the Company will provide instructions on the appropriate procedure to follow. Failure to adhere to these instructions may impact the resolution of the issue.
7. Product Specifications & Descriptions
7.1. Goods will conform only to their technical data sheets. The Company is not liable for losses due to improper use.
7.2. Images on the website are for illustrative purposes only, actual products may vary.
7.3. The Company is not responsible for manufacturer-authored technical data sheets or descriptions.
7.4. Variations in colour between batches are normal and are not considered defects.
8. Assessing Fitness for Purpose
8.1. The Customer is responsible for determining if the Goods are suitable for their intended purpose before placing an order.
8.2. It is the Customer's responsibility to consult experts if unsure about a product’s suitability.
8.3. The Company’s advice or opinion is not a substitute for independent expert validation.
8.4. For the avoidance of doubt, the Company recommends that product suitability, specification and application is verified with the respective product manufacturer, prior to purchase and use.
8.5. The Customer is solely responsible for the application of any Goods supplied by the Company.
9. Third Party Websites & Resources
9.1. Links to third-party websites on the Company’s website are for informational purposes only and do not imply endorsement.
9.2. Accessing third-party websites is at the Customer’s own risk, and the Company is not liable for their content.
10. Indemnification
10.1. The Customer agrees to indemnify the Company against all claims or expenses arising from the Customer's breach of these terms.
11. Force Majeure
11.1. The Company is not liable for delays due to events beyond its control, such as, but not limited to, natural disasters or strikes.
11.2. In such cases, a reasonable extension of time will be granted for Contract performance.
12. Waiver
12.1. The failure of the Company to enforce any term shall not be considered a waiver of its right to enforce that term later.
12.2. Any leniency granted does not set a precedent for future enforcement.
12.3. If any provision is deemed unenforceable by a court of law, the remaining terms will continue in effect.
13. Insolvency Events
If the Customer:
a) Becomes insolvent or unable to pay its debts as they fall due.
b) Enters any form of liquidation, administration, or receivership.
c) Has a receiver or administrative receiver appointed over any of its assets.
d) Enters a voluntary arrangement with its creditors or has a bankruptcy order made against it (if an individual).
e) Suffers any similar event or process under the laws of its jurisdiction,
Then the Company shall have the right, without prejudice to any other remedy available to:
a) Cancel or suspend any pending orders.
b) Terminate any Contracts between the Company and the Customer with immediate effect by providing written notice; and
c) Recover any Goods that have been delivered but not yet paid for, where title has not passed to the Customer.
14. Obligations as a Customer
14.1. To enable the Company to perform its obligations under this Agreement, the Customer shall provide any information reasonably required. This includes, but is not limited to, property access issues, special delivery requirements or considerations, adequate contact information and any other additional information or instruction that may assist the Company, or a third party in the delivery of Goods.
14.2. The Customer shall be liable to reimburse or compensate the Company for any expenses incurred due to failure to comply with clause 14.1, including but not limited to, incorrect delivery information, access issues at the delivery address, or availability of offload facilities.
14.3. The Customer shall ensure they, or another responsible individual, is present to accept Goods at the time of delivery. If this is not possible, a safe place may be chosen by the Customer to deliver said Goods. Delivery will only be made to a safe place with prior consent of the Customer. If consent is not obtained, delivery to a safe place will not be attempted.
14.4. Where Goods have been delivered to a designated safe place, responsibility shall immediately pass to the Customer, whilst neither the Company, or any third party also involved in the delivery, shall be liable for any damages, or losses to the Goods.
14.5. The Customer must ensure they are available and contactable at or near the time of delivery to address any queries or issues that may arise. Any additional costs incurred due to the Customer's failure to be contactable will be solely their responsibility.
14.6. Where applicable, the Company reserves the right to withhold delivery of any Goods until full payment of any outstanding reimbursements owed to the Company has been received
15. Limitation of Liability
15.1. Except in the case of death or personal injury resulting from the Company's negligence, the total liability of the Company to the Customer for any claim shall be limited to the amount paid by the Customer for the specific Goods or Services to which the claim relates.
15.2. The Company shall not be liable to any Customer for any of the following types of loss or damage:
a) Loss of business or business opportunity
b) Business interruption
c) Loss of profit, revenue, sales, or income
d) Loss of or damage to reputation
e) Damage to property or possessions due to misuse of Goods
f) Loss caused by any delay of any kind
g) Any indirect, special, or consequential losses, costs, damages, or expenses.
15.3. Nothing in these Terms & Conditions shall exclude or restrict the Company's obligations under the Consumer Rights Act or any other applicable legislation, nor limit the Company's liability for death or personal injury caused by its negligence or that of its employees.
15.4. The Company does not exclude or limit its liability in any way where it would be unlawful to do so.
Last Updated: 22/11/2024